Reservation Info, Policies, and FAQs

Office Hours

• Saturday– Thursday: 8:00 a.m. – 8:00 p.m.
• Friday: 8:00 a.m. – 9:00 p.m.

If you’ll be arriving after our regular office hours, just give us a call. We’ll be happy to arrange a late check-in for you. Office hours may vary.

• Rates do not include tax.
• All rates are subject to change without notice.
• On-line bookings require verbal confirmation to ensure reservation details are accurate and accepted. Two attempts are made to make contact. At that point either a reservation will be accepted and all details are assumed to be accurate OR the reservation will be cancelled due to inaccurate information, i.e., declined credit card, incorrect accommodation selected, incorrect rates, etc.
• There are minimum night stay requirements depending on the time of year. Please check with the office for specific details. Additional minimum night stay information is listed under “Policies.”
• Holiday Rates: During Thanksgiving, Christmas, New Year’s, and NAU graduation our rates will vary.
• Rates are based on the minimum occupancy (except for Holiday Rates). For example, if there are two people in a 2–4-person cabin, the rate for that cabin is the 2-person rate. If there are 4 people in a 6–8-person cabin, the rate is the 6-person rate.
• Our Holiday Rates are set at the maximum occupancy for the cabin regardless of the number of guests in your party.
• A Flat Rate cabin is a cabin with a rate based on the maximum occupancy of that cabin. If there is less than the maximum occupancy in a Flat Rate Cabin, the rate does not fluctuate.
• Exceeding maximum occupancy requires management approval. Upon management approval, extra guest fees apply which is $20 per person per night for all cabins except Cabin 16 and the Hogan. The extra person fee for these cabins is $30 per person per night.
• Winter Rates apply Sunday – Thursday only starting after Labor Day up to Memorial Day. They do not apply on weekends or holidays.
• All reservations, including holiday reservations, are for registered guests only.

• Smoking of any kind is not allowed inside the cabins or while walking around the property. This includes, but is not limited to cigarettes, cigars, marijuana, vaping, etc. Smoking is allowed on the porches only. Windows and doors should be closed if smoking on the porch to prevent smoke from going inside the cabin. Evidence of smoking inside the cabin will result in a $250 cleaning fee.
• Minimum Stay Requirements: We’re happy to consider reservations for less than the minimums outlined below, depending on dates and current availability. Please don’t hesitate to ask!
• Summer: During June, July, and August reservations made in advance must be for a 3-night minimum, especially over weekends … unless there is a natural opening for fewer than three nights.
• Winter: There is a 2-night minimum on weekends during September – May.
• Holidays: 3 or 4-night minimums apply on major holidays, depending upon which holiday it is you’ll be staying with us. Please call our office for additional availability if you require a stay for fewer than 3 or 4 nights.
• Televisions & Phones: There are no TVs or telephones in the cabins. You’re welcome to bring your own, but you’ll need a TV antenna or satellite dish—there are no cable connections in the cabins.
• Cabins include dishes, kitchen utensils and linens.
• We supply fans for your comfort, but there is no air conditioning in the cabins. Most homes in Flagstaff do not have A/C thanks to our mild summers.
• We ask you leave the cabin in the same condition as you found it, including washing dishes and dumping the trash.
• We respect our guests’ privacy, so we do not enter cabins following check-in; however, we are more than happy to provide housekeeping services upon request. Fresh linens may be exchanged at the office at your convenience during office hours.
• Check-in time: 3:00 p.m. to 8:00 p.m. (9:00 p.m. on Fridays.)
• Check-out time: By 11:00 a.m. (Late check-outs require prior management approval. Fees may apply.)
• All reservations require a 50% advance payment.
• Lost or unreturned keys will result in a $10 fee.
• Pets: With the exception of Cabin #5 and Loft #17, your dog is welcome in our cabins. Please see our Pet Policies below.
• For the comfort of all our guests, only registered guests are allowed on the property.
• Guests are responsible for any type of damage caused to the cabins or furnishings.

B&B suites are for adult guests only. We offer 17 family-friendly, fully-furnished cabins for families with children.

• Dogs are only allowed in our cabins, but not the B&B.
• We have minimum night stay requirement for the B&B.
• Accommodations are for registered guests only.
• We respect our guests’ privacy and therefore do not enter B&B suites once you have checked in; however, we are more than happy to provide housekeeping services upon request.
• B&B suites do have window air-conditioning units during summer months.
• Guests are responsible for any type of damage caused in the B&B suites.

Cancellation policies vary depending on the type of reservation (e.g., holidays, large groups, etc.).

• B&B reservations = 7-day cancellation period.
• Cabin 16 and the Hogan = 14-day cancellation period.
• One cabin reservation = 7-day cancellation period.
• Two cabin reservation = 14-day cancellation period.
• Three or more cabins reservation = 30-day cancellation period.
• Reservations for 1 week or longer = 30-day cancellation period.
• Thanksgiving & Christmas reservations = 30-day cancellation period.
• 50 people or more = 60-day cancellation period.

Reservations that are cancelled prior to the cancellation period will receive a full refund minus a 3% surcharge.

If a cancellation is required within the cancellation period, any remaining balance will be due at the time of cancellation. A credit will be considered subject to re-rental of the cabin, less a $50 cancellation fee (plus tax). Cancellation fees will vary depending on the amount of the reservation. Cancellation fees will be specified upon verbal confirmation of your reservation.

Sorry, there are no refunds for early check-outs. “No-show” reservations will be charged in full.

Extreme Weather: Credits are issued only if major highways (i.e., I-17 and I-40) are closed and impassable. This very rarely happens. Please keep in mind that if you make a reservation in northern Arizona during the winter season, it does snow. If you do not feel comfortable driving in winter conditions, you may want to consider coming to stay with us at another time of year.

All reservations require a 50% deposit at the time the reservation is made. The remaining balance will be due upon arrival. Thanksgiving and Christmas reservations require payment in full 30 days prior to arrival.

A $100 cleaning fee will be applied when making a reservation for the Hogan.

Reservations for more than 15 people have a $100 cleaning fee applied.

Reservations for more than 50 people have a $200 cleaning fee applied.

Guests are responsible for any fees associated with additional required cleaning due to the cabin not being left in decent condition (e.g., stains on carpet, damage to furniture, excessive trash left behind, etc.).

A $500 security deposit is required for all reservations made for the Hogan and group reservations. A group reservation will be any reservation with more than 10 guests. A security deposit via a pending transaction for $500 will be placed on your credit card on your check-in date. It will remain pending for 48 hours past your check-out date. If there is no damage or excessive cleaning required due to negligence, the security deposit funds will be released. Funds will not be taken from the security deposit without your knowledge unless you are unable to be contacted.

This security deposit will cover costs for damage to the cabin or property, such as:

• Excessive carpet or upholstery stains.
• Damage to appliances.
• Damage to wood-burning stoves including glass.
• Broken blinds.
• Holes in walls.
• Carving or writing on interior wood.
• Burns on flooring.
• Additional cleaning required due to negligence.
• Discharged fire extinguishers.

Your dog is welcome! For the comfort of your pet and all our guests, please observe the following guidelines during your visit. (Dogs are not allowed in Cabin #5, Loft #17 or the B&B.) Thank you for your cooperation!

• Only 2 dogs are allowed per cabin.
• Dogs must be 6 months or older.
• Dogs should not be left unattended in cabins.
• A $20.00 (plus tax) pet fee, per dog per night, is applicable regardless of size or breed.
• Upon arrival, we’ll ask you to sign and agree to a $50.00 cleaning/damages fee. The cleaning fee will not be charged if the cabin does not require additional cleaning due to stains, excessive dog hair, etc., and if no damage is caused.
• If cleaning is required, or if damages are in excess of the $50.00 deposit, you will be responsible for all related charges.

If you have a particularly hairy pup like a Husky or Malamute, and/or if your dog sheds excessively, we recommend that you bring something to cover the furniture, such as old sheets, to ensure there is no additional charge due to excessive hair. That said, your furry family members are not allowed on furniture or beds. A cleaning fee will be assessed if there is excessive hair on the cushions or linens.

• We ask that you pick up after your dog(s) while walking them on the property.
• Please do not leave your pet unattended in the cabin unless kept safely in a crate or portable kennel.
• For the comfort of all guests, excessive barking will not be tolerated.
• Dogs must be kept on a leash while on the property.
• Management reserves the right to have problem pets removed from the property at the owner’s/guest’s expense.

For your convenience, please review the following websites for useful information regarding traveling with your pet: www.takeyourpet.com/pages/etiq.htm Or www.traveldog.com

Thank you for your cooperation!

Rates are based upon the size of cabin, the number of people in your party and the time of year (i.e., summer, winter or holiday). A flat rate cabin means the rate will not decrease if the party size is less than the maximum occupancy. The maximum occupancy is observed for each flat rate cabin.

Our cancellation policy is based upon what type of reservation you make (e.g., holidays, large groups, etc.). Please review the following:

• Cabin 16 and the Hogan = 14-day cancellation period
• B&B reservations = 7-day cancellation period
• One cabin reservation = 7-day cancellation period
• Two cabin reservation = 14-day cancellation period
• Three or more cabins reservation = 30-day cancellation period
• Reservations 1 week or longer = 30-day cancellation period
• Thanksgiving & Christmas reservations = 30-day cancellation period
• Large groups of more than 50 people = 60-day cancellation period

Reservations cancelled prior to the cancellation period will receive a full refund minus a 3% processing fee.

If you should need to change or cancel your reservation within the cancellation period, you will be charged in full for any remaining balance. If we are able to rerent your accommodation, a credit will be issued to be used within one year minus a $50 cancellation fee (plus tax).

There are no refunds for early check-outs.

The city of Flagstaff is located at an elevation of 7,000 feet (about 2.13 km), with the nearby San Francisco Peaks rising to as high as 12,600 feet (about 3.84 km). Snow can be expected any time from October to April, so we always recommend that you come prepared when visiting northern Arizona during the winter and early spring months. A four-wheel drive or all-wheel drive vehicle is best. You can also purchase snow chains. Typically, all major highways are kept plowed. While the roads on the property at Arizona Mountain Inn & Cabins are unpaved, we keep them plowed, however, ice will form if it’s cold. Please check the local forecast if you have any concerns.

We do not issue refunds for snow related cancelations. Credits may be issued for a future stay, only if major highways (i.e., I-17 and I-40) are closed and impassable. This very rarely happens. Please keep in mind that if you make a winter-season reservation in northern Arizona, it does snow. If you do not feel comfortable driving in winter conditions, you may want to consider scheduling your visit at another time of year.

Yes. each cabin has living room furniture, a dining table, and a full kitchen or kitchenette (which means a smaller stove and a half-size refrigerator) with a range, microwave, refrigerator and a wood-burning stove or fireplace. The kitchens are equipped with pots, pans, dishes, silverware, cooking utensils, a toaster and a drip coffee maker. Cabins also have all the linens and towels required for the maximum occupancy, as well as bath soap, toilet paper and dish soap. Paper towels and shampoo are not provided.

All of the cabins have wood-burning stoves. These wood stoves have glass fronts in order to see the fire just like a fireplace. Cabin 16 does have a built-in fireplace.

Bagged firewood can be purchased in the office for $7.99 + tax per bag including Firestarter. Firewood can also be ordered at the time of your reservation and placed in your cabin for your arrival. Typically, during the summer months, we are on burn restriction due to the often dry, high-desert conditions. Unfortunately, use of wood stoves is not allowed while on burn restriction, and outdoor fires are never allowed. The barbecues located outside the cabins are for charcoal only and may have restricted use if there is a burn restriction in place.

All cabins are thoroughly cleaned prior to your arrival. We do not enter your cabin after you have checked in unless you have a request. Towels and linens may be exchanged at the office during office hours at your convenience.

There are no telephones or TVs in the cabins. You’re here to rest, relax, and enjoy the beautiful surroundings and fantastic weather! We do have property-wide, free Wi-Fi.

No, the cabins do not have air conditioning. This is very typical of the Flagstaff area due to the often comfortably warm daytime temperatures. The evenings always cool down nicely. We suggest keeping the windows closed on very warm days, which helps keep the cabins cool, then opening them in the evening. Fans are provided for your comfort in all the cabins.

There is one guest washer and dryer located in the main Inn for your convenience. The laundry area is open during regular office hours.

Your dogs are welcome! ($20 fee per dog per night) Please see our “Policies” section for details. Dogs are not allowed in Cabin #5, Loft 17 or the B&B. Some cats are allowed on an exception basis.

Cabin sizes vary, accommodating anywhere from 2 to 16 people. The maximum occupancy for each cabin is set by the city code and the fire department. We appreciate your accuracy when telling us the number of people in your party since rates are based on that number. Please include children in that count. While children under the age of two don’t count towards the nightly rate, they do count towards maximum occupancy.

Reservations are for registered guests only. We define registered guests as people included in the number of your party staying the night in the cabin or suite. We would like to ensure all our guests have the opportunity to enjoy all the amenities of our property including the peace and quiet. If every cabin had ‘visitors’ then it is unfair to our paying guests, as well as potentially creating noisy and disruptive situations. Unfortunately, we are not a public park where folks are able to come and take advantage of our unique property without making a reservation. You are allowed to have a party if all the guests of that party have a reservation to stay in a cabin/suite. We just ask you to observe our Quiet Hours at 10:00 p.m. It is always a good idea to inform management of gatherings/reunions/celebrations in advance to avoid any awkward situations.

Yes, we do! In fact, we have many family reunions here every year. We also host weddings, business seminars, conferences, club meetings, scrapbook parties, baby and wedding showers, and a number of other group getaways. Please review the above FAQ regarding unregistered guests.

There are all sorts of activities in which you can participate. We offer volleyball, horseshoes, ping pong, not to mention hiking and biking right from the property, which is surrounded on three sides by the Coconino National Forest. The kids can enjoy our full-size playground with a merry-go-round, slide, swings and playhouse. We also have an abundantly supplied game closet with puzzles, toys and board games. And there are a wide variety of activities available within easy driving distance. Check out our “Activities” page for more information.

We do not have a swimming pool on the grounds; however, indoor swimming is available at the Flagstaff Aquaplex. Day passes are available. For information about the Flagstaff Aquaplex, please call (928) 213-2300.

No, each cabin also has a furnace or boiler heating with a thermostat. The wood-burning stoves (and fireplace in Cabin 16) are there for your enjoyment and extra coziness!

Breakfast is included for those guests staying in our B&B. We also offer breakfast to our guests with a party size of 2-3 depending on availability. Breakfast is $15.00 per person. Inquiries can be made upon check-in. All the cabins include kitchens/kitchenettes where you can prepare your own meals. There is a convenient, full-size grocery store just 1 mile from the Inn.

No, there is no restaurant on the property, but we are conveniently located only a mile from town, where you’ll find a wide variety of restaurants—from chain restaurants and international cuisine to mom-and-pop eateries, fast food and fine dining. We are happy to provide you with our brochure of local recommendations! Of course, many restaurants offer DoorDash, Uber Eats Grubhub and Postmates.

The B&B is for adults only due to guest requests. We have 17 wonderful cabins that are perfect for families with kids. We also offer a brandy service in the B&B rooms for adults.